Table of Contents
How do I reset my password?
The password for your Magnet account can be reset in one of two ways:
- If you are already logged in to your account, click the Profile icon in the top right. Select “My Settings” from this menu and scroll down to the Password section. Enter a new password and click Save to update your password.
- If you are unable to log in or do not remember your current password, use the “Forgot Password” link on the sign in page. Simply click label “Forgot Password?” located to the right of the Login button. You will be prompted to enter your email address.
Within a few moments, you will receive an email containing a link with further instructions to reset your password will be sent to the specified email address. Please check your Junk Mail folder if you cannot find this email in your inbox.
I never received a confirmation email.
Upon creating a new account, a confirmation email will be sent to the email address used to register the account. This email will contain a link required to activate the account.
Please ensure you search your Junk Email folder. If you can’t find this email, attempting to log in again will give you the option to resend the confirmation email.
Please notify Customer Support via email at support@whoplusyou.com if you still have not received the email. Ensure you send this email from the same address used to register your account.
Where are my applicants sent?
When creating a job posting, one of the first things asked will be how you would like to receive applicants.
There are three options:
- Through the Magnet system
- Through an ATS system (or any link to your website)
- Through your email
Select your preferred option and fill out the extra options. For example, if you select “your email”, simply check off any attachments applicants should submit and enter your email address.
Note: If applicants are selected to be received through an ATS or an email, the job seeker’s application will still show up on your Magnet Account if they apply through Magnet. This is to ensure no applications are lost.
How can I edit my job posting?
Once a job posting has been activated, our system immediately begins matching your posting with candidates who meet your requirements. As such, it is not possible to change a posting that has already been activated.
If you need to make changes to your requirements or information, it is always possible to copy the posting and adjust any necessary modifications in the new copy.
To do so:
- Click your job posting to open it.
- Click on the Actions Menu (3 buttons in top-right), select Copy and Agree.
- Make any changes you wish to the new posting.
- Click the Activate button to activate your new posting.
Why is my job posting In Review?
All new postings from new employers go through a brief review process to ensure they are legitimate and do not contain errors.
Once your posting moves to “In Review”, no further action is needed unless instructed. Your posting will be processed and then moved to “Active” when processing is complete.
If any problems are found with the job posting, you will be contacted and alerted to the problems by email. You will be given instructions on how to fix any issues.
The turnaround time for pending postings can vary depending on the number of postings awaiting processing, but expected time is 1-2 hours. Please be aware that postings submitted outside of normal business hours may take longer to be processed.
I’m trying to post a job and cannot complete it.
When a posting fails to submit, an error message at the top of the posting should explain what is missing. Often, this is caused by missing a required field. Please carefully check all fields are complete.
Most other problems with job postings are due to outdated browsers. Please be sure you are using the latest version of Chrome, Firefox, Edge, or Safari for best results. If you are still encountering issues, it is suggested to clear your browser cache and reload the page.
If this does not fix your issue, please submit a support ticket so Magnet support can assist you.
