Table of Contents
How do I reset my password?
The password for your Magnet account can be reset in one of two ways.
If you are logged in to your account already, click the Profile icon in the top right.
Select My Settings from this menu, and scroll down to the Password section. Enter a new password here, and click Save to update your password.
If you are unable to log in or do not remember your current password, you must use the “Forgot Password” link on the sign in page. Simply click the link labeled “Forgot Password?” located to the right of the Login button. You will be prompted to enter your email address.
Within a few moments, you will receive an email to the specified address, containing a link with further instructions to reset your password. Please check your Junk Mail folder if you do not find this email in your inbox.
I never received a confirmation email.
Upon creating a new account, a confirmation email will be sent to the email address used to register the account. This email will contain a link necessary to activate your account.
Please ensure you search your Junk Email folder, in case this email was trapped in a junk mail filter.
If you cannot find this email, attempting to log in again will give you the option to re-send the confirmation email.
If you still have not received the email, please notify Customer Support via email, at firstname.lastname@example.org. Please ensure you send this email from the same address you registered with.
Where are my applicants sent?
When creating a job posting, one of the first things you’ll be asked is how you’d like to receive your applicants. You’ll have three options here:
1) Through the Magnet system
2) Through an ATS system (or any link to your website)
3) Through your email
Just select the option that works best for you, and fill out the extra options. For example, if you select email, just check off any attachments you want applicants to submit, enter your email address, and off you go!
How can I edit my job posting?
Once a job posting has been activated, our system immediately begins matching your posting with candidates who meet your requirements. As such, it is not possible to change a posting that has already been activated.
If you need to make changes to your requirements or information, it is always possible to copy your posting and make any necessary modifications to the new copy.
To do so:
1) Open your job posting by clicking on it.
2) Click on the Actions Menu, select Copy.
3) Make any changes you wish to the new posting.
4) Activate your new posting as normal, by clicking the Activate button.
Why is my job posting Pending?
All new postings from new employers go through a brief review process to ensure they are legitimate, and do not contain errors.
Once your posting moves to Pending, you do not need to take any further action unless instructed. Your posting will be processed, and then moved to Active when processing is complete.
If any problems are found with your job posting, you will be contacted by email and alerted to the problems, as well as given instructions on how to fix any issues.
Turnaround time for pending postings can vary depending on how many postings are waiting for processing, but generally takes 1-2 hours.
Please be aware that postings submitted outside of normal business hours may take longer to be processed.
I’m trying to post a job, and cannot complete it.
When a posting fails to submit, you should see an error message at the top of the posting explaining what is missing. Often, this is caused by a missing required field. Please double-check to ensure all required fields are complete.
Most other problems with job postings are caused by outdated browsers. Please be sure you are using a current version of Chrome, Firefox, Edge or Safari for best results. If you are still encountering issues, we always suggest clearing your browser cache and reloading the page.
If this does not fix your issue, please submit a support ticket so our team can assist you.